- What are your shipping options?
Orders are generally processed and shipped within 1-3 days using United States Postal Services or UPS. Delivery times will be within 5-8 days.
- Where do you deliver?
Currently, we exclusively ship to the United States, but we plan to expand our shipping services to Canada in the near future.
- How can I track my order?
Tracking your order is easy and convenient. To track your order, follow these simple steps:
- Log In: First, log in to your account on our website. If you placed your order as a guest and do not have an account, you can still track your order using the order number and email address associated with the order.
- Go to 'Orders ': Once logged in, go to your account dashboard and click on 'Orders'. You will see a list of your recent orders.
- Select Your Order: Find the order you want to track in the list and click on it. This will take you to the order details page.
- View Order Status: On the order details page, you will find the current status of your order. If your order has shipped, you will also see a tracking number.
- Track Your Shipment: If a tracking number is provided, click on it to be redirected to the shipping carrier's website. There, you can enter the tracking number to see the real-time status and location of your package.
If you have any questions or encounter issues while tracking your order, please don't hesitate to contact our customer support team. We're here to assist you and provide updates on your order's progress.
Returns- What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You can return your product for store credit, a different product, or a refund to the original payment method, minus the flat rate shipping cost of $25.00. Please visit our Returns https://figsandjasmine.com/pages/refund-policy page for more information on our return process.
Safety & Security- Are your products safe and compliant with industry standards?
Yes, the safety of our products is a top priority. We take extensive measures to ensure that all items available on our website meet United States safety standards and regulations. Our products use lead free paint.
- Are your products dishwasher/oven Safe?
Our ceramics are designed to be both dishwasher and oven safe, ensuring convenience and versatility for your everyday use.
- How do I wash the foutas?
The foutas can be safely machine washed and dried, although some shrinkage may occur.
- Is my personal information protected?
Protecting your personal information and privacy is a top priority for us. We have implemented robust security measures and follow industry best practices to ensure the confidentiality and security of your data. We do not sell personal information to third parties. Please visit our Privacy Policy https://figsandjasmine.com/pages/privacy-policy page for more information.
